Shipping

UK orders are shipped via Royal Mail. Faster shipping options are also available for UK customers.
All International orders are shipped with tracking via Royal Mail.

Care instructions

To prolong the lifespan of your artwork avoid placing artwork in direct sunlight to avoid fading. Handle with care, avoid any water or oils coming into contact with the surface of the print, and frame as soon as possible.

How long does it usually take for orders to arrive.

UK orders generally arrive within 2-3 working days. Faster options are available.

European delivery aim: 5 - 7 working days

Worldwide delivery aim: 7 - 14 working days

Please note these times are Royal Mail estimates. Orders can be delayed beyond these time frames.

What if you order hasn’t arrived?

For tracking information please follow the instructions in your “Order dispatch” email.

If your item appears to be stuck at some point in the tracking history, please allow a few more days. Your package may have been held back by customs or the local sorting facility at the post office.

If you are unable to track your package or it's taking too long to arrive, please email us at info@jonfrank.co.uk and we’ll do our best to help you resolve the situation.